Managed Services

RevGurus Managed IT Services team is available 24/*7/*365

 

RevGurus offers flawless functional, technical, and operations support for revenue recognition systems such as Zuora RevPro, NetSuite ARM, and also across cloud platforms of NetSuite ERP, Zone Billing, and Salesforce. RevGurus can help you manage day-to-day Revenue Operations with our seasoned team of certified consultants. Our teams choose Customer collaboration over contract negotiation and go beyond to resolve the issues. All of our managed services can be independent services, they can coexist as well depending on the client’s needs. Round-the-clock working in different time zones makes our team available for client support at any point.

 

Our Multi-Product Managed Services

 

NetSuite Support: NetSuite ERP Implementation, Customizations, Enhancements and scripting, Re-usable Bundles & SuiteApps, ARM and multi-book Implementation, 3rd party Integration with NetSuite, Data Migration, Revenue Management, SuiteSuccess, Functional and Technical Support, Project Management.

 

Zuora RevPro Support: Zuora RevPro Admin & configuration Support, Zuora RevPro Customizations & upgradation, Data Extraction & Validation, 606 IT Support Service, Data Migration, User Training, Functional & Technical Support, Project Management, Data and System HealthCheck, Audit Assistance.

 

Zuora Billing Support: Zuora Billing Admin and Configuration Support, Zuora Billing Customizations, Integration with Zuora RevPro and ERPs, Data Migration, User Training, Functional and technical Support, and Project Management.

 

Salesforce Support: Salesforce CPQ and billing Implementation, Salesforce Admin and Configuration Support, Salesforce Customizations and enhancements, 3rd party Integration with ERPs, Data Migration, User Training, Functional and technical Support, and Project Management.

 

Coupa Support: Support Services for Coupa Sourcing, Contract Lifecycle Management, Expense, Supplier Information Management, SpendGuard, Coupa Admin and Configuration, Customizations and enhancements, 3rd party Integration with ERPs, Data Migration, User Training, Release Management and upgrade Assistance, Functional & Technical Support, Project Management.

 

Zone Billing Support: Oracle Support – Oracle ERP Implementation, Customizations, Enhancements, Functional & Technical Support.

Our Managed Services include

 

Technical support

 

We support our clients to overcome their issues related to managing automated revenue solutions such as Zuora RevPro, NetSuite ARM, and Zone Billing. Our team of experts uses a huge repository of the knowledge base, and best practices to handle any problems. Our Technical team has proven expertise in providing solutions for various needs of the customer such as:

 

  • Root cause analysis
  • Suggestion for data transformation
  • Support tickets
  • Upgrade testing
  • Integration

 

Functional support

 

Our Functional-consultants always strive to make the processes of Revenue Management robust for our clients. Finding out best possible solutions for any fallouts and flagging any issues of possible non-compliance. We give solutions that a client can seamlessly incorporate into its processes to achieve better compliance.

 

Operations Support

Our team actively engages itself in the Revenue operations of clients to help with various aspects of automated revenue management such as:

 

  • Data Collection
  • Data Conversion
  • Data validation
  • Data reconciliation
  • Verifying the revenue release
  • Manual Deferral/Release of Revenue
  • Calculating/helping in understanding Multi-Currency Allocations
  • Reviewing the Bundle Explosion Scenarios
  • Exception report analysis
  • Period Open / Close
  • Report reconciliation
  • Disclosure reporting requirements

 

Audit Support

 

Be it ITGC or Financial Audits, our team is able to handle all audit-related issues and audit documentation requirements for and around Revenue Management system during implementation as well as after going live.

 

Training

 

We prepare your teams to work efficiently on revenue solutions by providing different forms of training. We share Training decks and User Desktop Procedures for ease of day-to-day referencing on the job. Live sessions for specific training requirements are conducted from time to time. We also host a Knowledge Center on our website, which can be referred to for various technical aspects of revenue reporting and industry-specific and generic Use Cases.

Our support team chooses Customer collaboration over contract negotiation
and go beyond to resolve the issues